Privacy Policy

SK Retail (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we handle information when you visit our website, contact us, or engage with our brands ZAPCASE and MOTOROCTANE, including through partner marketplaces.

1. Who we are

SK Retail is a consumer products company in India. Contact details for our corporate office and warehouse are listed on the Contact page and in the footer of this website.

For privacy requests, email customercare@skretail.co.in or call +91-9069061113 (Mon–Sat, 10:00 AM–6:00 PM).

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, company name, and message content when you reach out via email, phone, WhatsApp, or forms on this site.
• Business enquiry details — information about retail, white-label, or partnership opportunities you share with us.
• Technical data — IP address, browser type, device information, pages viewed, and approximate location derived from network data when you browse our website.
• Cookie and similar data — as described in our Cookie Policy.
• Marketplace data — if you purchase products on Amazon or other retailers, those platforms process your order data under their own policies. We may receive limited fulfilment, support, or returns-related information as needed to assist you.

3. How we use information

We use information to:

• Respond to customer care, retail, and partnership enquiries
• Provide product information about ZAPCASE, MOTOROCTANE, and our services
• Operate, secure, and improve our website
• Analyse aggregate traffic so we can improve content and performance
• Comply with legal, regulatory, and accounting obligations
• Communicate updates related to your enquiry or our legitimate business relationship with you

4. Legal bases (where applicable)

Where required by applicable law, we process personal data based on one or more of: your consent; performance of a contract or steps prior to entering one; our legitimate interests (such as responding to enquiries and improving our site), balanced against your rights; and compliance with legal obligations.

5. Sharing of information

We do not sell your personal information. We may share information with:

• Service providers who help us host the website, send communications, or provide IT support, under appropriate confidentiality obligations
• Marketplace and logistics partners when needed to resolve orders, returns, or fulfilment issues
• Professional advisers (legal, accounting) when reasonably required
• Authorities when required by law or to protect rights, safety, and security

6. International transfers

Our operations are primarily in India. If information is processed or stored outside India by a service provider, we take reasonable steps consistent with applicable law to protect it.

7. Retention

We keep personal information only as long as needed for the purposes above, including enquiry follow-up, business records, dispute resolution, and legal requirements. Retention periods vary by record type.

8. Security

We use reasonable administrative, technical, and organisational measures to protect information. No method of transmission or storage is completely secure; we encourage you to share only what is necessary when contacting us.

9. Your choices and rights

Subject to applicable law, you may request access, correction, update, or deletion of personal information we hold about you, or object to certain processing. To make a request, contact customercare@skretail.co.in. We may need to verify your identity before responding.

10. Children

Our website and business services are not directed to children under 18. We do not knowingly collect personal information from children.

11. Third-party sites

Links to Amazon brand stores or other external sites are governed by those sites’ own privacy policies. We are not responsible for their practices.

12. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.

13. Contact

Privacy questions: customercare@skretail.co.in · +91-9069061113 · Contact page

This page is provided for general information and website transparency. It is not a substitute for formal legal advice.